XM Breakthrough Artist Awards

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Our 2024 Breakthrough Artists brought incredible experiences to life
for customers and employees by empowering their organizations to listen more openly,
understand deeply and build purposefully.

breakthrough artist indicator white - image(png)

Our 2024 Breakthrough Artists brought incredible experiences to life
for customers and employees by empowering their organizations to listen more openly,
understand deeply and build purposefully.

THE 2024 WINNERS

Experience
Management

Leading a business
transformation with
XM insights

Learn more

Christina Sansone | VP of CX Transformation

Nathan Normand | Senior Manager of Customer Experience Technology Platforms

DISH Team | 2024

Christina Sansone | VP of CX Transformation

Nathan Normand | Senior Manager of Customer Experience Technology Platforms

DISH Team | 2024

Customer
Experience

Meeting customers
in the moment

Learn more

Becky Polebaum | VP of Enterprise and Customer Analytics

Becky Ploeger | Global Head of Reservations and Customer Care

Hilton Team | 2024

Becky Polebaum | VP of Enterprise and Customer Analytics

Becky Ploeger | Global Head of Reservations and Customer Care

Hilton Team | 2024

Employee
Experience

Empowering managers
at every level

Learn more

Sebastian Projahn | Senior Director of People Insights and Analytics

Martin Janhuba | Director of People Insights and Analytics

Lucas Schneider | Manager of People Insights

Sebastian Projahn | Senior Director of People Insights and Analytics

Martin Janhuba | Director of People Insights and Analytics

Lucas Schneider | Manager of People Insights

Strategy &
Research

Designing products
and experiences
people crave

Learn more

Charles Frankievich | Director Consumer Insights and Analytics

Breakthrough Artist Winner - Shake Shack

Charles Frankievich | Director Consumer Insights and Analytics

Healthcare

Building a
culture of action
in healthcare

Learn more

Alpa Vyas | Chief Experience Officer

Mystique Smith-Bently | Executive Director of Service Excellence

Stanford Health Care Team | 2024

Breakthrough Artist Winner - Stanford Health Care

Alpa Vyas | Chief Experience Officer

Mystique Smith-Bently | Executive Director of Service Excellence

Stanford Health Care Team | 2024

Government

Prioritizing what
matters most with
data-driven strategy

Learn more

Rebecca Moyers | Director of Operational Excellence

Bobby McKee | Director of Citizen Engagement

Heather Rhodes | Citizen Engagement Technical Specialist

Rebecca Moyers | Director of Operational Excellence

Bobby McKee | Director of Citizen Engagement

Heather Rhodes | Citizen Engagement Technical Specialist

Education

Putting students
at the center of
decision making

Learn more

Heidi Burnett | Director of Survey Research

Katie Gordon | Associate Director of Student Experience

Jamie Kelley | Associate Director of Student Experience

Breakthrough Artist Winner - National University

Heidi Burnett | Director of Survey Research

Katie Gordon | Associate Director of Student Experience

Jamie Kelley | Associate Director of Student Experience

Financial
Services

Streamlining experiences
in financial services

Learn more

Ron Secrist | Global Head of Client Experience

Ron Secrist | Global Head of Client Experience

PREVIOUS WINNERS

About the Award

breakthrough artist indicator white - image(svg)

The Breakthrough Artist Award is a custom Yamaha Revstar guitar designed by Qualtrics and laser-engraved by Big Secret in Richmond, VA. It proudly represents the boldness, creativity and attention to detail our Breakthrough Artists exemplify.

Our 2024 Breakthrough Artists brought incredible experiences to life for customers and employees by empowering their organizations to listen more openly, understand deeply and build purposefully.

Our 2024 Breakthrough Artists brought incredible experiences to life for customers and employees by empowering their organizations to listen more openly, understand deeply and build purposefully.

THE 2024 WINNERS

Experience Management

Leading a business transformation with XM insights

Customer Experience

Meeting customers in the moment

Employee Experience

Empowering managers at every level

Strategy & Research

Designing products and experiences people crave

Healthcare

Building a culture of action in healthcare

Government

Prioritizing what matters most with data-driven strategy

Education

Putting students at the center of decision making

Financial Services

Streamlining experiences in financial services

PREVIOUS WINNERS

About the Award

Our 2024 Breakthrough Artists brought incredible experiences to life
for customers and employees by empowering their organizations to listen more openly,
understand deeply and build purposefully.

Our 2024 Breakthrough Artists brought incredible experiences to life
for customers and employees by empowering their organizations to listen more openly,
understand deeply and build purposefully.

Experience
Management

Leading a business
transformation with
XM insights

Customer
Experience

Meeting customers
in the moment

Employee
Experience

Empowering managers
at every level

Strategy &
Research

Designing products
and experiences
people crave

Building a
culture of action
in healthcare

Prioritizing what
matters most with
data-driven strategy

Putting students
at the center of
decision making

Financial
Services

Streamlining experiences
in financial services