Topic: Federal Government
Leveraging experience to guide reform in government
Recently established and authorized by Congress, the Department of Government Efficiency (DOGE) is advocating for pivotal reforms aimed at enhancing the effectiveness and efficiency of federal operati...
By Sydney Heimbrock
Making GovXM Stick: Government Service Delivery Improvement Act
Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...
By Sydney Heimbrock
From scorecards to results: Improving federal employee performance in government
Decades of initiatives to improve federal employee performance have missed the simple answer: Listening works. Every new Presidential Administration comes into government vowing to fix deeply bro...
By Sydney Heimbrock
How to tap into Technology Modernization Funds for your customer experience initiatives
Customer experience leaders in the U.S. federal government have a unique opportunity to apply for federal funding allocated to support CX initiatives. All federal agencies providing public-facing info...
By Qualtrics
Thank you, ‘bureaucrats’!
When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined force...
By Sydney Heimbrock
5 predictions for government experience management in 2021
2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience ...
By Sydney Heimbrock
5 ways to build better government with citizen feedback
You probably know it’s important to collect citizen feedback on government services, but have you ever thought about all the ways and places you could do it? Just as importantly, do you know how ...
By Stephanie Thum