How upstream thinking saved Expedia millions
Being proactive is essential for any business looking to achieve success, but one of the greatest challenges is overcoming the cycle of response. More often than not, businesses spend a considerabl...
By Qualtrics
Solving EX & CX problems before they happen
Taking a more proactive approach to solving customer and employee experience challenges. Today, the key to good business is empathy. Whether they’re customers or employees, understanding what pe...
By Qualtrics
How to build and develop inclusive teams
Building and developing an inclusive team requires that all team members feel safe, valued and like they belong. Why are inclusive teams important? Recent studies have found that employees desire ...
By Farren Roper
What are the top market research challenges in 2022?
We all know that conducting market research in today’s landscape is nothing short of challenging — from the need to deliver deeper and more meaningful insights faster to developing strategic, alwa...
By Qualtrics
Malala: ‘Education transforms lives, communities, and countries’
She’s an author, producer, and the youngest ever Nobel Peace Prize winner. She’s also an icon, an advocate, and a leader. Her charity, The Malala Fund, campaigns for all girls to have the right to...
By Karla Fisher
Qualtrics Acquires Clarabridge, the Industry Leader in Omnichannel Conversational Analytics
UPDATE, October 1, 2021: We have closed our acquisition of Clarabridge, bringing the industry leader in omnichannel conversational analytics to the world’s #1 experience management platform. Read mo...
By Zig Serafin - CEO
Qualtrics Acquires Usermind, a Next-Generation Experience Orchestration Platform
Today, we’re excited to share that we have acquired Usermind, a next-generation experience orchestration platform. Usermind captures and analyzes contextual data at every touchpoint of the custom...
By Brad Anderson
Here’s what leaders should know before designing the workplace of the future
More than a year ago, we commandeered couches and erected office nooks in our bedrooms as we hunkered down to work from home for what (we assumed) would be a few months, at the most. Now, many of us a...
By Qualtrics
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