XM Knowledge Base
Bank less, delight more: How Bankwest built an engine room for customer obsession
When a bank promises “less BS” - bank stuff, that is - you know that it’s got customers at the heart of the organisation. At the recent X4 on Tour Sydney event, Dr. Jarrad Dunning (Head of Marke...
By Qualtrics
HR and people teams trends in 2023
We asked almost 1,000 HR leaders to share their insights, experiences, challenges and priorities for the year ahead. Here’s what they had to say — and what HR trends organizations should focus on....
By Qualtrics
Artificial Intelligence is already transforming Experience Management — here’s where it goes next
It seems you can’t go a day without seeing another headline (or maybe 5!) about how Artificial Intelligence (AI) will transform how we live, work, and interact with the companies around us. But what...
By Ellen Loeshelle, Nikhil Kamath
The best human resources (HR) books to read in 2023
The world of work is changing. Business leaders and HR professionals need to keep up with the new ways of working, thinking, and living. What better way to do this than settling in with one of our top...
By Qualtrics
How effective leaders create excellent experiences to drive performance
What are the fundamental elements that enable organizations and leaders to not only create high-performance teams but also inspire, engage and help develop the talent of tomorrow? In this article, we ...
By Lisa Wager
Belonging at work: The top driver of employee engagement
Workplace belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2023 HR priorities. We’ve all known what...
By Cecelia Herbert
The inequity of well-being at work: how organizations can take action
Well-being in traditionally marginalized groups can look different due to their unique lived experiences. Organizations must work to measure and address well-being gaps in the same way they’d invest...
By Qualtrics
Why a sense of belonging at school matters for K-12 students
New Qualtrics research shows that high school students in the U.S. are struggling to feel a sense of belonging at school, with just 49% saying they feel like they are part of their school community. T...
By Qualtrics
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