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Leveraging experience to guide reform in government

Recently established and authorized by Congress, the Department of Government Efficiency (DOGE) is advocating for pivotal reforms aimed at enhancing the effectiveness and efficiency of federal operati...

By Sydney Heimbrock

2025 X4 Summit: Make Every Connection Count

As the world rapidly evolves, so does the landscape of customer and employee experience. Consumers have less money in their pockets and there’s been a continual decline in customer feedback. Employe...

By Rachad Davis

Making GovXM Stick: Government Service Delivery Improvement Act

Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...

By Sydney Heimbrock

From scorecards to results: Improving federal employee performance in government

Decades of initiatives to improve federal employee performance have missed the simple answer: Listening works. Every new Presidential Administration comes into government vowing to fix deeply bro...

By Sydney Heimbrock

Employees and leaders not seeing eye to eye on AI

Workers across the globe are placing low levels of trust in their bosses to implement AI effectively according to new research from Qualtrics, with findings also revealing differing views on the techn...

By Qualtrics

2025 is a landmark year for customer and employee experience

Qualtrics leaders share their expert thoughts for the year ahead 2025 will be the year hype becomes reality when it comes to improving customer and employee experiences with AI, and early leaders w...

By Qualtrics

Qualtrics strengthens security with mandatory two-factor authentication

At Qualtrics, we understand the profound responsibility of maintaining the highest levels of security to protect our customers’ data. The trust thousands of organizations place in Qualtrics to secur...

By Assaf Keren

Contact center trends 2025: The three big shifts shaping customer experience

Contact centers are the bastions of customer expectations and customer satisfaction. They thrive with the right tools but – as our 2025 Contact Center Trends research shows – only if those tools...

By Isabelle Zdatny, Leonie Brown

Qualtrics Named a Leader in The Forrester Wave: Customer Feedback Management Solutions, Q4 2024

The Forrester WaveTM: Customer Feedback Management Solutions, Q4 2024 is here, and we’re thrilled to announce that Qualtrics has been named a Leader among the top vendors evaluated. In this report, ...

By Qualtrics

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