The latest Experience Management stories & insights

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Leveraging experience to guide reform in government

Recently established and authorized by Congress, the Department of Government Efficiency (DOGE) is advocating for pivotal reforms aimed at enhancing the effectiveness and efficiency of federal operati...

By Sydney Heimbrock

2025 X4 Summit: Make Every Connection Count

As the world rapidly evolves, so does the landscape of customer and employee experience. Consumers have less money in their pockets and there’s been a continual decline in customer feedback. Employe...

By Rachad Davis

Making GovXM Stick: Government Service Delivery Improvement Act

Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...

By Sydney Heimbrock

Synthetic responses 101 for researchers

Advances in technology have unlocked new realms of possibility for researchers to harness the power of AI like never before. One innovation that has emerged as a result is "synthetic responses”. ...

By Ali Henriques

The best books on artificial intelligence (AI)

Hunting for the best books on artificial intelligence? Look no further; our curated list of must-reads covers essentials for everyone – from beginners to seasoned AI pros. We’ve compiled books s...

By Qualtrics

The power of patient and employee experiences in healthcare

What’s love got to do with healthcare? Well before Tina Turner’s famous song, a 1955 piece in the New England Journal of Medicine posed the question: How do we clinically define “love?” Later,...

By Adrienne Boissy, Erin Ney

Defining the future of experience management in a rapidly changing landscape

In today’s fast-paced digital landscape, businesses struggle to meet rapidly changing customer expectations. It’s essential to quickly identify trends and make informed decisions. Qualtrics makes ...

By Qualtrics

Improving online reputation and the patient journey with better digital experiences

In today’s healthcare landscape, patient experience extends far beyond the walls of clinics and hospitals. It begins in the digital realm, during those critical online interactions, such as scheduli...

By Maggie Gentry, Sydney Milburn

Celebrating CX Day 2024 with everyday tips for showing your impact

October 1st marks CX Day, an annual global celebration by the Customer Experience Professionals Association (CXPA) of the companies creating great experiences for their customers and the people who wo...

By Rachad Davis

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