XM Knowledge Base
Understanding human behavior: The softer side of experience management
Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital to organizations’ long-term business success. Underst...
By Isabelle Zdatny
Employee feedback systems: How to get started
What is an employee feedback system? Employee feedback, as we know, is information about performance, skills and teamwork that employees of a company exchange with each other. The idea is that manage...
By Ruth D'Alessandro
Experience management 101: The what, why, and how of XM
As the ever-increasing flow of information shifts power from organizations into the hands of individuals, businesses must reassess how they operate. They must continuously learn what customers, employ...
By Bruce Temkin
How IT executives can shape the future of employee experience
IT has long been a key component of employee experience. Since the pandemic, it’s taken center stage with IT executives driving job enablement and productivity through world-class technology experie...
By Catherine Thurtle
6 steps to mapping the employee journey at your organization
Close employee experience gaps by mapping your people’s journey with your organization. In order to master employee experience, you must listen to your people at each stage of their journey with ...
By Amanda Wowk
Building resilience in healthcare workers
Healthcare professionals are under pressure like never before. What can leaders and their teams do to strengthen their personal and professional resilience, during and beyond the coronavirus pandemic?...
By Sarah Fisher
How socioeconomics is impacting your workforce: What every leader should know
History has shown that in uncertain times, social and economic factors impact the workforce at high levels. As personal and professional begin to overlap for most employees — these outside factors w...
By Qualtrics
Employee evaluation forms explained (with free survey template)
Ready to formalize and standardize your employee performance management process? Use our tips to build and customize an employee evaluation form that works for the company's performance management pro...
By Amanda Wowk
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