XM Knowledge Base
Solving EX & CX problems before they happen
Taking a more proactive approach to solving customer and employee experience challenges. Today, the key to good business is empathy. Whether they’re customers or employees, understanding what pe...
By Qualtrics
Employees who feel aligned with company values are more likely to stay
Employees who say their company’s mission, vision and values align with their own are far more likely to recommend their employer as a great place to work (70% vs. 25%) and to say their work gives t...
By Qualtrics
Understand the employee journey across all touchpoints with Employee Journey Analytics
How employees evaluate their experience is a result of many touchpoints along a journey. Our 2022 Employee Experience Trends research shows a clear relationship between how employees evaluate their ov...
By Qualtrics
How to build and develop inclusive teams
Building and developing an inclusive team requires that all team members feel safe, valued and like they belong. Why are inclusive teams important? Recent studies have found that employees desire ...
By Farren Roper
How to manage a project team in 5 steps while avoiding employee burnout
When managing a project team, it’s tempting to start assigning tasks and setting deadlines right off the bat. You have a rather clear understanding of the project and how it should be completed. And...
By Mostafa Dastras
Technology challenges in the workplace
The 2020/21 COVID-19 pandemic drove a digital transformation and forced many businesses to listen to their employees’ workplace technology demands. Moving into 2022 and beyond, you can use employee ...
By Qualtrics
Your guide to stress management at work
How can business leaders manage workplace stress? What better way to do this than by creating a work environment and company culture that avoids stress altogether? Here’s what you need to know. U...
By Qualtrics
How to keep employees safe in uncertain times
The COVID-19 pandemic has threatened our sense of safety like few events in modern history, and it has likewise highlighted a focus on health and safety in the workplace like never before. All em...
By Matt Evans
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