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X4 2024 Customer Experience Showcase: Strengthening the power of human connection

From automating repetitive tasks to acting on signals of frustration from your online customers, AI capabilities permeate every part of our CX platform, strengthening the power of human connection. ...

By Qualtrics

New innovations for the XM Platform showcased at X4 2024

At X4® 2024, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and break down how organizations can deliver human-like experiences tha...

By Rachad Davis

X4 2024: Reimagining human experiences with AI

Day 2 of X4® 2024 followed up on a dynamic opening day and included Qualtrics’ President of Product and Services, Brad Anderson, NBA Hall of Famer Dwyane Wade, New York Times best-selling author Mo...

By Rachad Davis

X4 2024: Humanized Intelligence

The first day of X4® 2024 saw thousands of XM leaders come together to experience inspirational keynotes, practical breakout sessions from the world’s biggest brands, and new innovations launched ...

By Rachad Davis

A better way to measure and improve patient access

In healthcare, every interaction matters. Listening across multiple points in the patient journey allows organizations to understand how moments from scheduling to post-appointment impact the holistic...

By Maggie Gentry, Olivia Schwartz

Omnichannel vs. multichannel customer experience

Today’s audiences are accustomed to engaging with brands on multiple channels. To stay relevant, businesses need to be able to successfully engage customers on various channels - but what’s the ...

By Ray Gerber, Rosemin Anderson

The 50 companies with the best customer service

With over 33 million businesses in America alone, consumers have plenty of options in where to take their business. Offering the best customer service is a surefire way to make your company stand out ...

By Qualtrics

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

Conversational AI: Exploring the future of customer experience management

Natural language processing, generative LLMs and virtual assistants… What do these industry buzzwords have in common? They all come under the umbrella of conversational AI – the process of turning...

By Adam Bunker, James Skay

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