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User experience design 101: Keeping people in focus

When it comes to your digital products and experiences, design is a critical lever. Read on to learn what UX design is, the role it plays in delivering a better customer experience, and how to support...

By Natasha Wahid

How to respond to negative reviews online

Easily respond to negative reviews online in five steps, to show your business in a positive light, impress your customers and strengthen your brand image. Why is responding to a negative review impo...

By Meena Toor

Collect feedback and connect with customers through mobile app surveys

Many companies with a mobile app are missing out on valuable customer feedback. Find out how you can take advantage and connect with customers using a mobile app survey. As the customer journey bec...

By Diana Kaemingk

2020 XMI customer ratings benchmark data is live

Do you want to find out how your industry ranks for customer experience (CX)? Are you interested in benchmarking your CX performance for comparing to companies like your own? To help your business ...

By Adam Lang

How to predict customer behavior

What if a business could fulfil customers’ wants and needs before they’ve even asked for them? Welcome to the world of predicting consumer behavior. What is customer behavior prediction? ‘Cust...

By Ruth D'Alessandro

Online customer review statistics you should know

93% of customers read online reviews before buying a product. Find out how to use online reviews to connect with your customers, improve your brand image and encourage positive buying recommendations....

By Diana Kaemingk

Everything you need to know about Customer Intelligence

Are you using your customer intelligence for the greatest benefit? Use this simple guide to turn your siloed customer data and insights into valuable actions that help grow your business and brand equ...

By Meena Toor

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

Unstructured data is becoming an increasingly important part of a successful listening program. Luke Williams, Qualtrics XM Institute was joined by Matt Dixon, Chief Product and Research Officer of...

By Luke Williams, Matt Dixon

Take action quicker with Guided Intercept Authoring

Launching your digital CX program just got a lot quicker and easier with Guided Intercept Authoring. Simply deploy feedback buttons and listening posts with this step by step guide. As businesses a...

By Harry Gough

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