The best customer experience conferences to attend in 2025

Are you eager to elevate your customer experience (CX) strategy in 2025? The following must-attend CX conferences will deliver cutting-edge insights, actionable strategies, and networking opportunities with industry leaders. Whether you're focused on enhancing customer journeys, adopting AI-driven solutions, or staying ahead of emerging trends, these events offer invaluable takeaways to transform your CX initiatives.

1. Qualtrics X4 Summit

Dates: March 18-20, 2025

Location: Salt Lake City, UT

The Qualtrics X4® Summit is a premier event that brings together over 6,000 C-suite executives and experience management professionals from around the world for three days of transformative learning and networking. Attendees engage with leaders from top global brands in breakout sessions, roundtables, and product-focused showcases focused on AI innovations and experience management trends. Participants will also gain valuable insights to enhance customer and employee relationships and hear from renowned keynote speakers to future-proof their CX strategies.

2. Pharma CX Summit

Dates: March 25-26, 2025

Location: Princeton, NJ

The PanAgora Pharma CX Summit is a must-attend event for customer experience and marketing leaders in the life sciences sector. Attendees will have the opportunity to participate in interactive sessions and network with peers from top pharmaceutical and medical device companies. In 2025, the summit will feature dedicated sessions focused on enhancing experiences for both healthcare professionals and patients, emphasizing the role of AI and progressive customer experience strategies.

3. Customer Connect Expo

Dates: April 16-17, 2025

Location: Las Vegas, NV

The Customer Connect Expo is a key event for CX professionals and contact center experts, offering insights into the latest technologies. Attendees can join over 100 seminar sessions and interact with leading keynote speakers. With over 300 exhibitors showcasing solutions and exclusive networking opportunities, this expo encourages conversations for customer experience advancements.

4. Customer Experience Summit

Dates: May 7-8, 2025

Location: Boston, MA

The Digital Transformation & Customer Experience Summit is ideal for Chief Information Officers, Customer Experience Directors, and other senior professionals seeking to transform their digital strategies and customer journeys. With over 40 speakers, this summit offers valuable data-driven CX insights and effective change management practices for digital leaders.

5. Chief Experience Officer Exchange

Dates: May 14-16, 2025

Location: Memphis, TN

The Chief Experience Officer Exchange is an invite-only event that provides the opportunity to collaborate and connect with leading executives across various industries. Exclusively for senior executives, this event includes interactive sessions dedicated to optimizing experiences and brand strategies across channels.

6. CX Summit EMEA

Dates: June 2-4, 2025

Location: London, UK

Hosted by Forrester, the CX EMEA conference in London is an innovative event for professionals aiming to enhance their CX strategies in an evolving digital landscape. Marketing and digital leaders will hear from subject matter experts and explore research-backed insights on topics such as generative AI, aligning efforts across teams, and CX design.

7. Customer Contact Week

Dates: June 9-12, 2025

Location: Las Vegas, NV

Customer Contact Week is the world's largest customer contact event, uniting over 200 leading solution providers to explore best practices, innovative technologies, and essential customer service priorities. The agenda is packed with thought-provoking keynotes and workshops on digital transformation strategies, generative AI, remote work, and leadership, equipping attendees with tactics for future success.

8. CX Summit North America

Dates: June 23-26, 2025

Location: Nashville, TN

The CX Summit North America brings together business leaders specializing in CX, marketing, and digital expertise for three days dedicated to exploring emerging trends in customer experience management. Attendees will gain data-driven insights and connect with industry peers through 42 breakout sessions and 40 real-world case studies.

9. FCXC

Dates: June 24-26, 2025

Location: Atlanta, GA

The 2025 Franchise Customer Experience Conference is essential for professionals seeking to enhance franchising and consumer experiences. Attendees will have the unique opportunity to collaborate and learn from franchisor teams about prioritizing customer success and innovating within a competitive franchise landscape.

10. CX Summit APAC

Date: August 18, 2025

Location: Sydney, Australia

The CX Summit APAC 2025 is Forrester's event for customer experience professionals across the Asia-Pacific region. Hosted in Sydney, this conference offers a platform for industry leaders to share CX insights and explore the business impact of customer experience metrics in 2025.

11. Customer Success Summit

Dates: September 3-4, 2025

Location: San Francisco, CA

The Customer Success Summit 2025 is tailored for customer success professionals eager to tackle challenges alongside peers and strategize with industry-leading experts. Attendees will join a global community dedicated to discovering innovative solutions that enhance product adoption and drive expansion.

12. Genesys Xperience

Dates: September 8-10, 2025

Location: Nashville, TN

The Genesys Xperience 2025 conference is for CX professionals looking to delve into emerging trends and best practices through breakout sessions and workshops. Topics covered will include artificial intelligence, automation, customer journey management, and workforce engagement management.

13. CS100 Summit

Dates: September 22-24, 2025

Location: Sundance, UT

The CS100 Summit is a customer success conference that gathers customer success executives and thought leaders to shape the future of the field. Stay tuned for more details on the 2025 agenda, which will include knowledge-sharing forums, networking opportunities, and even outdoor activities.

14. CX Retail Exchange

Dates: September 23-24, 2025

Location: Chicago, USA

The CX Retail Exchange conference is an invite-only event tailored for retail professionals focused on advancing customer experience strategies across retail and e-commerce. Keep an eye out for the 2025 agenda – last year’s included networking opportunities and strategy sessions to drive meaningful change in omnichannel retail operations.

15. Customer Contact Week Europe

Dates: October 6-8, 2025

Location: Amsterdam, Netherlands

The CCW Europe Summit gathers hundreds of CX and digital service leaders. It features expert speakers, interactive sessions, and deep dives with industry thought leaders. The event provides attendees with essential approaches and tools to drive transformative change in customer management across Europe.

Why attend a customer experience conference?

In today’s ever-changing landscape, attending a customer experience conference is not just a professional development opportunity – it’s a strategic move to stay ahead of the curve. These events offer unparalleled opportunities to connect with industry leaders, learn from experts, and discover the latest trends shaping the future of CX.

By bringing together thought leaders, practitioners, and innovators, CX conferences create a dynamic environment where ideas flourish and collaboration thrives. As the customer experience industry continues to evolve, staying informed about emerging best practices and new technologies is critical for maintaining a competitive edge in an increasingly complex market.

Preparing for a customer experience conference

Attending a CX conference is a powerful opportunity, but preparation is key to maximizing its value. Start by defining your goals. What do you want to achieve? Whether it’s learning about new tools, expanding your network, or gaining fresh perspectives, having clear objectives will keep your conference experience focused and impactful.

Next, familiarize yourself with the agenda. Identify sessions, speakers, and exhibitors that align with your goals. Take time to research speakers whose insights resonate with your challenges or aspirations, and come prepared with thoughtful questions. Planning ahead helps you prioritize the experiences that will deliver the most value and prepares you to walk away with actionable takeaways and valuable connections.

Maximizing value from conference attendance

Once you’re at the conference, focus on meaningful engagement. Networking is about building genuine relationships, not just collecting business cards. Take the time to have authentic conversations with participants, speakers, and exhibitors to uncover new findings and potential collaborations.

After the event, follow up with those you’ve met. Share insights from your conversations, connect on professional platforms, and maintain those relationships. A thoughtful follow-up can turn a casual connection into a long-term partnership.

Back at the office, the real work begins: integrating the knowledge and strategies you’ve gained. Share key takeaways with your team, brainstorm how to apply new ideas, and implement solutions that enhance your organization’s CX initiatives. By putting what you’ve learned into action, you’ll maximize the ROI of your conference experience.

Shaping the future of customer experience

Attending CX conferences is more than a chance to learn – it’s an investment in your organization’s future. These events foster collaboration, spark innovation, and empower attendees to create exceptional experiences for both customers and employees.

As we approach 2025, delivering exceptional CX has never been more crucial. By embracing the knowledge gained at these conferences and actively applying it, you can contribute to a culture that prioritizes excellence and innovation at every touchpoint.