XM Knowledge Base
Sydney Heimbrock
Author Bio
Dr. Sydney Heimbrock works at the nexus of customer experience, human capital and process improvement to drive organizational transformation in government. Prior to joining Qualtrics, she helped Deloitte build Human Centered Design capabilities into its human capital and customer strategy offerings for Federal, state and local governments. As founding Executive Director of the Innovation Lab at OPM, she was an early leader in the Experience Management movement in government. She has served as the Federal government’s Chief Learning Officer, led government-wide Strategic Human Capital Management initiatives under the President’s Management Agenda, and helped developing countries build democratic institutions that provide social safety nets and fuel labor market growth. Her professional expertise includes measurement and evaluation, human centered design and design education, leading and managing creative teams, strategic foresight and workforce planning, continuous process improvement, strategic human capital management, leadership and workforce development, and public policy analysis.
Articles attributed to Sydney Heimbrock
Smoothing the transition from school to work with work-based learning
The world of work is rapidly evolving: the rise of remote and hybrid work, the digitization and automation of many jobs, and growing efforts to create greener economies are changing the demand for ski...
By Jenna Milani, Katie Johnson, Sydney Heimbrock
Thank you, ‘bureaucrats’!
When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined force...
By Sydney Heimbrock
5 predictions for government experience management in 2021
2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience ...
By Sydney Heimbrock