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Kate Hodgins

Author Bio

Kate is a Group Product Marketing Leader at Qualtrics, focused on CX Solutions for Frontline Service Teams. Truly customer-first, Kate focuses on bringing solutions to customers that enable them to create experiences that matter.

Articles attributed to Kate Hodgins

How to create a digital transformation strategy

What is a digital transformation strategy? Digital transformation is often seen as a brand imperative in an increasingly competitive market, but what is it and how does a digital transformation strat...

Kate Hodgins

How to improve your contact or call center experience

What is contact center experience? The contact center experience encompasses every touchpoint your customer might have with your customer service team. Whether calling for a refund, asking for help u...

By Rosemin Anderson, Fact Checked By Kate Hodgins

3 Ways to Future Proof Your Contact Center

The contact center is at the heart of any organization that truly has a customer-first approach. It presents an incredible opportunity to generate revenue and optimize costs while also providing custo...

By Kate Hodgins

Featured Posts

X4 2024 Customer Experience Showcase: Strengthening the power of human connection

From automating repetitive tasks to acting on signals of frustration from your online customers, AI capabilities permeate every part of our CX platform, strengthening the power of human connection. ...

By Qualtrics

X4 2024 Employee Experience Showcase: Powering the future of work with AI

This year’s X4® revealed how a synergy of people science strategy and next-generation AI tools can take data and insights further, faster. Here’s how our tools are delivering powerful EX gains ev...

By Qualtrics

X4 2024 Strategy & Research Showcase: Introducing the future of insights generation

At X4® 2024, we showcased how Qualtrics AI® enables teams to quickly summarize, analyze, and elevate qualitative and quantitative data, transforming the way research is done and amplifying business ...

By Qualtrics

New innovations for the XM Platform showcased at X4 2024

At X4® 2024, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and break down how organizations can deliver human-like experiences tha...

By Rachad Davis