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John Rampton is a contributor to the Qualtrics blog.
While some character traits indicate an inclination toward leadership capability, it is still a skill, and skills must be developed in order to unleash their true power. I didn’t wake up one morn...
By John Rampton
Recently established and authorized by Congress, the Department of Government Efficiency (DOGE) is advocating for pivotal reforms aimed at enhancing the effectiveness and efficiency of federal operati...
By Sydney Heimbrock
As the world rapidly evolves, so does the landscape of customer and employee experience. Consumers have less money in their pockets and there’s been a continual decline in customer feedback. Employe...
By Rachad Davis
Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...
Decades of initiatives to improve federal employee performance have missed the simple answer: Listening works. Every new Presidential Administration comes into government vowing to fix deeply bro...
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