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Grace Van Dam

Author Bio

Grace is an employee experience product scientist at Qualtrics.

Articles attributed to Grace Van Dam

Employee listening in the age of intelligence

As employee listening, with the use of Artificial Intelligence (AI), becomes a larger part of the experience management conversation, so do concerns about the risks of using it for human-centered data...

By Grace Van Dam

Featured Posts

Employee listening in the age of intelligence

By Grace Van Dam

The 4 keys to driving action with NPS feedback

Companies often struggle to decode customer feedback, which can make it challenging for leaders to take clear action. While Net Promoter Score® isn’t a quick fix, we’ve identified four key skills...

By Isabelle Zdatny

Qualtrics' commitment to secure and private AI

In today’s experience economy, understanding your audience is crucial to creating personalized experiences at scale, fostering stronger customer connections, higher satisfaction and loyalty. Qua...

By Niranj Srinivasan

4 takeaways for government leaders from X4 2024

Government agencies often struggle to prioritize improvements that will make the most impact on the experience for customers and employees. At this year’s X4, we heard from various government leader...

By Qualtrics