XM Knowledge Base
Diana Kaemingk
Author Bio
Diana Kaemingk is a contributor to the Qualtrics blog.
Articles attributed to Diana Kaemingk
6 Ways Disney World delivers top customer experiences
When it comes to world-class customer experience (CX), Walt Disney World is at the top of the list. Disney delights its customers young and old, from the moment they purchase their tickets to the mome...
By Diana Kaemingk
7 dynamic ways to improve customer experience in banking
Providing an excellent customer experience is important for any company, but it’s crucial in the financial services industry. Customers today have access to hundreds of options when deciding who wil...
By Diana Kaemingk
Reducing customer churn for banks and financial institutions
In the banking industry, there’s no shortage of options for customers when choosing where to put their money. Where once you simply chose your local bank - after all, you needed a convenient branch ...
By Diana Kaemingk
How Tesla Drives Top Customer Experiences
It’s no secret that many consumers dread the car-buying process. The drawn-out negotiations, quota-driven salesmen, and high-pressure buying tactics leave consumers weary and disenchanted. In fact, ...
By Diana Kaemingk
10 best ways to collect software feedback
Customer feedback is invaluable to any organization and as customer expectations grow, companies must excel in the customer experience arena. Salesforce recently reported that 89 percent of business b...
By Diana Kaemingk
Six things to consider before writing your survey
The end goal of any survey is getting data that’s accurate and useful. While you might be tempted to start writing your survey right away, if the research foundation is not laid out well, you might ...
By Diana Kaemingk
