XM Platform: How AI is powering XM for the frontlines

[Customer Experience] Product keynote

New innovation to win every touchpoint

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 2: New innovation to win every touchpoint Learn how the latest technologies and AI can embed new customer-centric operating models across the organisation. Helping you listen across broader channels, better surface customer frictions, and empower your teams (from the frontline to the back office) to act on the things that matter, in the moment. \n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-2/ Add to Calendar Watch Now

[Customer Experience] Standard Chartered

From loud voices to data-driven conversations: Digital transformation at Standard Chartered

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 3: From loud voices to data-driven conversations: Digital transformation at Standard Chartered Learn how Standard Chartered is embedding CX insights into decision-making throughout the organisation to drive digital transformation. In the process creating a customer-centric culture and operating model that's raised client satisfaction and achieved award-winning digital experiences. \n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-3/ Add to Calendar Watch Now

[Employee Experience] SkillsFuture Singapore

A need for speed: Responsive and effective lifelong learning for Singaporeans

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 4: A need for speed: Responsive and effective lifelong learning for Singaporeans Over the past few years, we have built capacity to support Singaporeans’ lifelong learning. Singaporeans and our companies are also more awakened to the need for continual upskilling. The challenge has now become one of speed – how to continually change and update the training in tandem with the increasingly rapid and dramatic changes at the workplace. Taking a leaf from the user-centric philosophies of modern IT design, a key enabler of such agility is an effective learner feedback mechanism, implemented effectively at a national level.\n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-4/ Add to Calendar Watch Now

[Employee Experience] Product keynote

The challenges and technologies redefining employee experience

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 5: The challenges and technologies redefining employee experience From the greatest challenges to the technologies transforming employee experience in 2023, join us as we highlight the way forward.\n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-5/ Add to Calendar Watch Now

[Employee Experience] IHH Healthcare

Care. For good. Caring for our people so they care for our patients

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 6: Care. For good. Caring for our people so they care for our patients Learn how Asia's largest private healthcare group embarked on an employee experience transformation program despite a global pandemic. By listening deeply to its 65,000 employees across different hospital brands, and connecting employee experiences to patient outcomes, IHH became one of the world's best employees (as recognised by Forbes). \n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-6/ Add to Calendar Watch Now

[Experience Management] Merkle

Intelligent and personalised experiences for growth

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 7: Intelligent and personalised experiences for growth In the digital era, every interaction on the Internet leaves an impactful footprint. Brands have the opportunity to harness this invaluable data within a privacy-friendly framework. Learn how Merkle's framework in alliance with Qualtrics can help deliver intelligent and personalised experiences that have driven significant organisational growth. Discover the transformative potential of leveraging digital footprints.\n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-7/ Add to Calendar Watch Now

[Market Research] Product keynote

Insights at speed

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 8: Insights at speed Explore new technologies and approaches for advanced market research that can help you design experiences that people love, influence strategic business and marketing decisions, and accelerate growth. \n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-8/ Add to Calendar Watch Now

[Market Research] Rockit Apples

The Rockit Apples Story: Insights-led disruption

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 9: The Rockit Apples Story: Insights-led disruption An apple is an apple. Until Rockit Apples came along. Learn how this little New Zealand startup used real-time insights to guide its growth strategies. Creating a truly differentiated brand and offering that changed the apple game. \n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-9/ Add to Calendar Watch Now

[Experience Management] Qulatrics XM Institute

Realising the value of XM

November 26, 2022 | 8:00 AM AEDT
November 26, 2022 8:00 AM November 26, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 10: Realising the value of XM How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.\n\nhttps://www.qualtrics.com/en-au/sg-xm-live-content-hub/session-10/ Add to Calendar Watch Now