XM Knowledge Base
XM Live Singapore, on-demand
Access practical insights and expert guidance from this full collection of recordings from Asia's largest experience management event.
Learn from the best in the business about how to design a new XM operating model that delights customers and employees, creates and maintains deep-rooted connections through experience, and drives down costs across the business.
Abhi Ingle Chief Business Officer / Qualtrics, Vicky Katsabaris Director XM Solutions – APJ/ Qualtrics
XM Platform: How AI is powering XM for the frontlines
Abhi Ingle Chief Business Officer / Qualtrics, Vicky Katsabaris Director XM Solutions – APJ/ Qualtrics
Get a first look at the latest innovations in Experience Management that are helping organisations be more human.
Harish Agarwal Head of Customer Experience Strategy Southeast Asia / Qualtrics
New innovation to win every touchpoint
Harish Agarwal Head of Customer Experience Strategy Southeast Asia / Qualtrics
Learn how the latest technologies and AI can embed new customer-centric operating models across the organisation. Helping you listen across broader channels, better surface customer frictions, and empower your teams (from the frontline to the back office) to act on the things that matter, in the moment.
Dale Preston Global Head of Client Insights / Standard Chartered
From loud voices to data-driven conversations: Digital transformation at Standard Chartered
Dale Preston Global Head of Client Insights / Standard Chartered
Learn how Standard Chartered is embedding CX insights into decision-making throughout the organisation to drive digital transformation. In the process creating a customer-centric culture and operating model that's raised client satisfaction and achieved award-winning digital experiences.
Kok Yam Tam Chief Executive / Skillsfuture Singapore
A need for speed: Responsive and effective lifelong learning for Singaporeans
Kok Yam Tam Chief Executive / Skillsfuture Singapore
Over the past few years, we have built capacity to support Singaporeans’ lifelong learning. Singaporeans and our companies are also more awakened to the need for continual upskilling. The challenge has now become one of speed – how to continually change and update the training in tandem with the increasingly rapid and dramatic changes at the workplace. Taking a leaf from the user-centric philosophies of modern IT design, a key enabler of such agility is an effective learner feedback mechanism, implemented effectively at a national level.
Lauren Huntington Head of Solution Strategy Asia / Qualtrics
The challenges and technologies redefining employee experience
Lauren Huntington Head of Solution Strategy Asia / Qualtrics
From the greatest challenges to the technologies transforming employee experience in 2023, join us as we highlight the way forward.
Angela Ryan Group Chief Human Resources Officer / IHH Healthcare
Care. For good. Caring for our people so they care for our patients
Angela Ryan Group Chief Human Resources Officer / IHH Healthcare
Learn how Asia's largest private healthcare group embarked on an employee experience transformation program despite a global pandemic. By listening deeply to its 65,000 employees across different hospital brands, and connecting employee experiences to patient outcomes, IHH became one of the world's best employees (as recognised by Forbes).
Prantik Mazumdar Managing Director / Merkle
Intelligent and personalised experiences for growth
Prantik Mazumdar Managing Director / Merkle
In the digital era, every interaction on the Internet leaves an impactful footprint. Brands have the opportunity to harness this invaluable data within a privacy-friendly framework. Learn how Merkle's framework in alliance with Qualtrics can help deliver intelligent and personalised experiences that have driven significant organisational growth. Discover the transformative potential of leveraging digital footprints.
Eleanor O’Dwyer Duggan Customer and Research Solution Strategy – APJ / Qualtrics
Insights at speed
Eleanor O’Dwyer Duggan Customer and Research Solution Strategy – APJ / Qualtrics
Explore new technologies and approaches for advanced market research that can help you design experiences that people love, influence strategic business and marketing decisions, and accelerate growth.
Julian Smith General Manager – Global Marketing / Rockit Apples
The Rockit Apples Story: Insights-led disruption
Julian Smith General Manager – Global Marketing / Rockit Apples
An apple is an apple. Until Rockit Apples came along. Learn how this little New Zealand startup used real-time insights to guide its growth strategies. Creating a truly differentiated brand and offering that changed the apple game.
Dr Cecelia Herbert, PSYD, XMP Principal Catalyst / Qualtrics XM Institute
Realising the value of XM
Dr Cecelia Herbert, PSYD, XMP Principal Catalyst / Qualtrics XM Institute
How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.