WhatsApp + Qualtrics Partnership

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WhatsApp + Qualtrics

"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM)."

Qualtrics and WhatsApp enable businesses to interact directly with the billions of global WhatsApp users asynchronously or synchronously. Take advantage of the global reach, IVR to WhatsApp hand-offs, and messaging automations available in WhatsApp with Qualtrics.

WHY WHATSAPP?

WhatsApp Messaging is the world’s most popular messaging app with a global reach of 2 billion users. Qualtrics enables businesses to take advantage of the surging number of customers who look to WhatsApp to interact with businesses. Respond directly to customers exactly where they ask for answer—whenever, on whichever device they use—with Qualtrics and WhatsApp.

whatsapp.com/business/

Industries

Media & Cable

Retail & Consumer Goods

Regions served

United States & Canada

Europe

Asia Pacific & Japan

Latin America & the Caribbean

"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM). Strategic advisory and global service integration partners leverage Qualtrics technology to guide our customers through CX maturity, digital, and contact center transformation programs. Technology partners complement our platform to provide end-to-end holistic solutions at every touchpoint of the customer journey. Through our partner ecosystem, our joint customers are able to achieve key CX business outcomes by more quickly, more seamlessly, and more empathetically serving their customers."

Eric Din

Vice President, Global Alliances & Strategy, XM Discover