Lateral Unit + Qualtrics Partnership

- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for People Teams
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
- - Free Account
  - Watch Demo
PRICING
LOGIN
SUPPORT

Lateral Unit + Qualtrics

"We are very pleased with our partnership with Qualtrics. We look forward to continue driving the expansion of the customer-centric paradigm."

We get deeply involved in our client’s VoC challenges, enabling capabilities for an integrated systemic customer experience management.

We carry out a sound strategy to refine and transform data, gathering fundamental Experience & Operational indicators and tracking their behaviour as enterprise KPIs.

Our support services ensure that our clients have a continuous CX improvement plan.

WHY LATERAL UNIT?

Our value offering covers the entire spectrum for Experience Management: from software licensing to complex Voice of the Customer turnkey projects.

Our implementation services range from XM platform customization to its CRM and/or ERP systems integration.

Our permanent consulting services over time guarantee successful projects, our clients’ satisfaction with Qualtrics technology as well as the maximum use of licensed products.

Additionally, we offer managed services for the entire XM platform.

www.lateral-u.com

Industries

Financial Services

Communications

Education

Automotive

Travel & Hospitality

Regions served

Latin America & the Caribbean

"We are very pleased with our partnership with Qualtrics. We have been growing together with the company since 2015 and all of our clients are successful reference cases. We look forward to continue driving the expansion of the customer-centric paradigm."

Italo Peirano

Director