CX Lab + Qualtrics Partnership

- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for People Teams
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
- - Free Account
  - Watch Demo
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CX Lab + Qualtrics

"Qualtrics is a powerful tool to collect voice of customers and share it within organization."

We support our clients in implementing their transformation strategy though customers and employees’ experiences. We help them to collect, analyse and use the customers’ feedback, to develop a customer centric-culture and employees’ commitment to increase revenue, and we help them to set up an experience management.

WHY CX LAB?

We are 100% focused on your organization. We share your ambition and goals. We are fully committed to your side. We are 100% focused on your success.
Our motto is know-how transfer. We want to give our customers the freedom to manage their experience by themselves.

www.cxlab.fr

Industries

Technology

Insurance

Financial Services

Retail & Consumer Goods

Manufacturing

Regions served

Europe

"Qualtrics is a powerful tool to collect voice of customers and share it within organization."

Françoise Terrenes

CEO