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The Customer Experience Company + Qualtrics
“We are genuinely excited about partnering with Qualtrics to integrate voice of the customer and voice of employees together to provide even richer data and actionable change”
We can help you use data to drive good business decisions We seamlessly integrate people, design and technology to create innovative solutions to business problems. Our flexible, multi-disciplinary approach applies design thinking to product and service design, people and culture change and development of supporting technology and systems such as voice of customer programs. It is the blend of these together that empowers organisations to discover, innovate and deliver solutions to get better results for customers and business.
WHY THE CUSTOMER EXPERIENCE COMPANY?
A good voice of the customer program is a key foundation piece to driving great customer experience however 2 out of 3 VOC programs fail to deliver actionable insights. We are focused on helping you to use customer data from the Qualtrics platform to drive good decisions.
We can help you;
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Enable more than a technology platform but an ecosystem of support including a culture that values customer feedback.
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Focus less on the “metric” and more on the insight that guides continuous improvement
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Engage your executives and help them to ‘walk the talk’ and understand the best way to embed VOC into their DNA
A great program takes both a great method of capturing insight and the right level of stakeholder engagement to embed the learning into your organisation.
Industries
Public Sector
Financial Services
Insurance
Education
Healthcare & Life Sciences
Regions served
Asia Pacific & Japan
“We are genuinely excited about partnering with Qualtrics to integrate voice of the customer and voice of employees together to provide even richer data and actionable change”
FREYA ELLIOTT
CEC Director