Federal Government
Deliver better services. Prove it with data.
Federal agencies are under mounting pressure to modernize service delivery, demonstrate measurable results, and do more with less. Qualtrics gives every team—from digital services to HR—a unified, FedRAMP High authorized platform to turn customer and employee feedback into action.
Earn a reputation for service excellence
The agencies leading on service delivery are the ones closing the gap between customer feedback and outcomes.
Meet mandates and public expectations
Turn customer feedback into results you can show.
Run leaner without sacrificing quality
Consolidate tools. Automate analysis. Do more with less.
Build a workforce that stays engaged through disruption
Continuous listening tells you when and where you need to act.
Every touchpoint. One platform. Full accountability.
Every touchpoint. One platform. Full accountability.
Qualtrics consolidates customer and employee feedback across digital channels, contact centers, and in-person interactions into a single FedRAMP High authorized platform—with AI-powered analytics that surface insights fast, and automated workflows that route the right signal to the right team before issues compound.
Meet your CX mandates. Exceed customer expectations.
Meet your CX mandates. Exceed customer expectations.
Agencies need more than a survey program—they need a platform that measures performance against mandated criteria, surfaces where customers struggle, and generates the reporting leadership needs to demonstrate compliance to legislators and the public.
- Omnichannel listening across digital, contact center, and in-person touchpoints
- Real-time dashboards mapped to service quality criteria: ease, efficiency, transparency, accessibility
- Dashboards and exportable data A to support oversight reporting requirements
One platform for all your research
One platform for all your research
Traditional research is slow and often depends on outside vendors. Qualtrics centralizes qualitative research, quantitative feedback, and UX testing on one self-service, FedRAMP High authorized platform.
- Single platform for qualitative research, quantitative feedback, and UX testing
- Role-based dashboards for pairing user feedback with operational usage data
- Automated UX feedback throughout technology design, development, and deployment
Keep your workforce performing through disruption
Keep your workforce performing through disruption
Qualtrics gives HR and agency leaders always-on listening across the employee lifecycle—so you can ensure a stable workforce, surface retention risks, and take action during periods of organizational change.
- Pulse surveys, lifecycle feedback, and built-in benchmarking for agency-administered surveys
- AI-powered analysis to identify root causes of disengagement and attrition
- Manager accountability tools with role-based dashboards and collaborative action planning
Customer Experience Management
Move past fragmented, channel-specific feedback toward a unified view of how customers experience your services. Identify friction in real time, automate service recovery, and generate the measurable results agency leadership needs to demonstrate progress.
- Omnichannel listening across surveys, digital intercepts, contact center, in-person
- AI-powered text analytics to surface themes from unstructured feedback at scale
- Automated alerts and workflows that route issues to the right team for faster resolution
Research & Insights Automation
Qualtrics centralizes research operations on a single compliant platform—automating distribution, combining qualitative and quantitative data, and using AI to generate insights in minutes rather than weeks.
- Automated survey distribution to targeted audiences without manual intervention
- AI-generated insights from both structured and unstructured data
- Purpose-built tools for advanced methods, including conjoint, MaxDiff, card sorting, and tree testing
Employee Performance & Engagement
Qualtrics supports the full employee lifecycle with pulse feedback, 360 development, candidate experience, and training evaluation, giving leaders the infrastructure to manage workforce performance through organizational change.
- Engagement surveys that give leaders a real-time read on the workforce, with a built-in FEVS benchmarks
- 360-degree feedback that turns review data into individualized development plans, closing skill gaps tied to performance
- Automated routing of critical workforce insights to relevant stakeholders, with action planning and ticketing to close the loop
FedRAMP High authorized. Designed to Support Mission-Critical Government Operations.
FedRAMP High authorized. Designed to Support Mission-Critical Government Operations.
FedRAMP High represents the highest impact level under the FedRAMP program, requiring continuous monitoring, extensive documentation, and some of the most stringent data protection requirements for federal cloud environments. Qualtrics is FedRAMP High authorized and operates a dedicated Government Cloud environment, enabling agencies to deploy with confidence.
Authorizations and certifications
Authorizations and certifications
Related Resources
See what smarter service delivery looks like for your agency
Give every team the tools to close the loop on what customers and employees are telling you, and the reporting to prove the outcomes that matter most.