CUSTOMER EXPERIENCE READING LIST_
10 essential reads for CX leaders
10 essential reads for CX leaders
in 2023
Our 2023 Global Consumer Trends report revealed that today’s customers are demanding more human connection in exchange for their loyalty – making customer experiences your chance to outpace
the competition.
That’s why we’ve compiled our 10 must-read books to help you win on customer experience in the
year ahead.
What you’ll get from this reading list:
- 10 must-read titles from industry thought leaders
- Inspiration for your CX program in 2023 and beyond
- Insight on trends impacting your bottom line this year
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