XM Knowledge Base
A series about breakthroughs and the technology leaders bold enough to make them.
S 1 E 7
Accenture
Accenture's Director of Digital Experience discusses how to extend a data-driven approach to employee experience across a global workforce of 600,000 people.
S 1 E 9
Dell
This week, Brad sits down with Jen Felch, CIO of Dell Technologies, to understand why organizations' should always be learning at a faster pace than they're deploying new software, and how her multinational company is managing its return-to-office plans.
S 1 E 10
Western Sydney University
Western Sydney University's Student Experience Officer talks with Brad about how to effectively gather and act on student feedback, and how to use this data in an insights-driven, proactive, and personalized way.
If the last decade was about moving to the cloud, this decade is about transforming and improving the employee experience.
Brad Anderson
FEATURED POST
EMPLOYEE EXPERIENCE
Introducing Ctrl+B: A bold new series with breakthrough tech leaders
Qualtrics // July 21, 2021 // 5min read
The world’s highest achieving organizations have found success by placing employee feedback at the heart of every decision about digital work. To better understand how to do this at scale, Brad Anderson (President of Products & Services) has developed a new series about how senior tech leaders have connected with their workforce, boosted productivity, and positively impacted their culture and the bottom line.
Read moreSeason 1
S 1 E 1
Goldman Sachs & Hewlett Packard Enterprise
Two senior leaders discuss the importance of listening, how to do it effectively at scale, and the ways that acting on employee feedback creates better performance, retention, and morale.
S 1 E 2
Delta
Brad and Delta's Tim Gregory discuss the relationship between employee and customer experiences, and how to drive productive, positive experiences through a highly diverse workforce.
S 1 E 3
DXC Technology
DXC Technology's Mike McDaniel joins Brad to talk about making data-based decisions that are good for business and good for your employees.
S 1 E 4
The NBA
The CTO of the NBA, Krishna Bhagavathula, talks with Brad about how the league uses listening tools to understand the experiences of teams, employees, and fans — and how this data shapes league-wide decisions about health and safety protocols, as well as how it impacts worker productivity and well being.
S 1 E 5
Indiana Pacers
Brad and the Indiana Pacers’ VP of Insights & Engagement discuss the intersection of customer and employee engagement, and the technologies implemented to improve the in-office and in-arena experience.
S 1 E 6
Domo
Catherine Wong (EVP, CPO at Domo) talks with Brad about the types of data that are most important to her when making decisions. Plus, how she listens and learns from her organization to build better products.
S 1 E 7
Accenture
Accenture's Director of Digital Experience discusses how to extend a data-driven approach to employee experience across a global workforce of 600,000 people.
S 1 E 8
Stealth Mode
Atif Rafiq joins Brad to discuss how leaders can bring out the best in their employees, gather insights from throughout a major organization, and what words or phrases to avoid at all costs.
S 1 E 9
Dell
This week, Brad sits down with Jen Felch, CIO of Dell Technologies, to understand why organizations' should always be learning at a faster pace than they're deploying new software, and how her multinational company is managing its return-to-office plans.
S 1 E 10
Western Sydney University
Western Sydney University's Student Experience Officer talks with Brad about how to effectively gather and act on student feedback, and how to use this data in an insights-driven, proactive, and personalized way.